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FAQ's

Radar Direct refund policy

How do I return faulty items?

If you receive a faulty item, we will be happy to supply a replacement or a refund if no replacement is available.

To receive a refund please follow the procedures outlined below:Please enclose a letter with your full name and address, the order reference number and a description of the fault. Package the item securely and return to the address below.

We do recommend the use of the Royal Mail Special Delivery service for your return.

Radar Direct
Admail 3675,
MANCHESTER,
M60 5ZU
UK


How do I cancel my order?

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 7 working days after delivery as long as the items are in their original condition and any shrink-wrap is still sealed.

To cancel your order, please write 'cancel order' on the invoice and return the whole package to the address below. We advise that you send the parcel by Royal Mail Special Delivery and ensure the items are strongly packaged.

If they are damaged in transit due to being inadequately packaged, we will be unable to give a refund.After receiving the parcel we will refund your credit / debit card (excluding original shipping costs) within 30 days.

Radar Direct
Admail 3675,
MANCHESTER,
M60 5ZU
UK

Is Internet payment Secure?

Yes. All transactions made on Radar Direct are secure. All card logos which RadarDirect.co.uk accepts are displayed on the Shopping cart to comply with Card Scheme rules and European distance selling regulations.All payments are taken via the Barclays ePDQ service

Barclays ePDQ, Secure online transactions Secure online transactions by Barclay's ePDQ.


Currencies you can purchase with: GBP – Sterling

 
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